{"id":2529,"date":"2021-01-19T09:36:19","date_gmt":"2021-01-19T09:36:19","guid":{"rendered":"https:\/\/cortadoblog1.wpengine.com\/teamviewer-how-mdm-can-enhance-your-remote-it-support\/"},"modified":"2024-01-11T09:07:49","modified_gmt":"2024-01-11T09:07:49","slug":"teamviewer-how-mdm-can-enhance-your-remote-it-support","status":"publish","type":"post","link":"https:\/\/blog.cortado.com\/en\/teamviewer-how-mdm-can-enhance-your-remote-it-support\/","title":{"rendered":"TeamViewer: How MDM Can Enhance your Remote IT Support"},"content":{"rendered":"\n

Here\u2019s a quick and easy post for simplifying IT support queries for your fleet of tablets, smartphones and kiosk devices with TeamViewer and Cortado MDM.<\/p>\n\n\n\n

\"TeamViewer:<\/figure>\n\n\n\n

In the age of lockdowns, social distancing and home office, tablets and smartphones \u2013 managed by an MDM solution \u2212 have proven themselves invaluable for delivering continuity in changing and challenging times. <\/p>\n\n\n\n

Last year, more schoolchildren leveraged these devices to continue their education at home<\/a><\/strong> as tightening restrictions forced schools to close. Elsewhere in the area of outpatient care, those most at risk have been aided by tablets managed by an MDM too, with some utilizing them to communicate safely via video call<\/a><\/strong> with medical professionals, while other caregivers rely on tablets every day<\/a><\/strong> to efficiently plan schedules and document each patient\u2019s status on the move \u2013 all done securely and in full compliance with the strict data protection laws that govern this field.<\/p>\n\n\n\n

And of course, office workers<\/a><\/strong> around the globe are not only using laptops, but managed tablets and smartphones to stay connected, which is now more important than ever.<\/p>\n\n\n\n

IT Support Is a Vital Cog in the Machine<\/strong><\/strong><\/h2>\n\n\n\n

As the number of use cases for managed tablets and smartphones increases, agile, wall-to-wall support from the IT team has become more essential, and more difficult. For example, some caregivers and nurses on the road do not have the required IT knowledge to manage their device. However, the wide distances between the admin at his desk and the user on the move have made it more challenging to rectify issues with devices.<\/p>\n\n\n\n

It can be a similar situation for elderly or very young users, and in the case of kiosk devices, there often isn\u2019t a dedicated user either.  Hoping that an IT admin can pop round to manually set up a failed Wi-Fi or Bluetooth connection is often unrealistic.<\/p>\n\n\n\n

So how are teams getting around this? A wide range of remote support solutions have been available for quite some time and provide the perfect remedy. One of the most popular remote support tools being used for home office right now \u2013 and also one from a company based in Germany \u2013 is TeamViewer.<\/p>\n\n\n\n

What Is TeamViewer?<\/strong><\/h2>\n\n\n\n

With TeamViewer it is possible to take control of a device from afar and make the necessary configurations yourself, saving you time, and users a lot of hassle.<\/p>\n\n\n\n

While most IT admins might be familiar with TeamViewer already, it might not be known that TeamViewer also integrates tightly with MDM solutions, meaning with Cortado MDM you can more effectively leverage TeamViewer on your fleet of managed tablets and smartphones.<\/p>\n\n\n\n

TeamViewer & MDM: Better Together<\/strong><\/h2>\n\n\n\n

If you already have multiple smartphones and tablets being used by your users, deploying TeamViewer on these devices would be a large and time-consuming undertaking. Instead of having to install the TeamViewer app on each device, then log in manually and assign the device to a TeamViewer account, you can streamline the entire setup remotely with an MDM solution.<\/p>\n\n\n\n

Right now, this works great for Android devices in combination with Cortado MDM<\/a><\/strong>.<\/p>\n\n\n\n

Over TeamViewer\u2019s managed configurations in the Cortado MDM console, you can make all the necessary configurations to get TeamViewer started on multiple devices. You can push the app to all the required devices over the air, assign the device to a TeamViewer account and request control over a device when needed.<\/p>\n\n\n\n

Check Up on Unattended Devices, Public Displays and POS<\/strong><\/h2>\n\n\n\n
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